GoldMine is the UK’s No. 1 mid market CRM (Customer Relationship Management) or workgroup contact management software. GoldMine 6.5 Business Contact Manager is the latest release of this award winning software with a number of tremendous productivity enhancements, including the ability to send HTML customised emails.

ACT CRM Software solutions help you manage all the tasks and information related to developing and maintaining business relationships. It effectively integrates the three most frequently used tools - a customer database, a calendar and a task list. It automates a variety of tasks small businesses face every day, including: Finding and contacting new prospects Following up with prospects and clients by telephone, fax, mail, and email Sending product information, proposals, and quotes Scheduling reminders, appointments and meetings Managing customers' post sales requests for service and support Maintaining accurate records of all contact interactions Generating reports for reviewing activities and client/account status Integrates seamlessly with Sage Line 50 and Line 100

Why CRM?

Customers are your most valuable asset. Customer Relationship Management or CRM enables you to understand the current value of your customers and to maximise profitability.

CRM is the adoption, through the use of enabling technology, of customer-focused sales, marketing, and service processes. Managing customers is not easy but CRM makes the job a lot easier.

CRM solutions can be used to shorten sales cycles, improve close rates, cross-sell products, more accurately target markets and ultimately generate more revenue.

CRM solutions are a cost-effective way to communicate between departments and can be customised to meet your individual business requirements. These solutions are flexible, scalable to grow with your company and robust.

CRM solution can enhance customer relationships, improve internal productivity and communication.

Get Closer to Your Customers CRM will give you benefits such as;

• Provide a single enterprise view of every contact for more successful sales, marketing, service and support.
• Allow more effective up-selling and cross-selling of products and services.
• Promote customer loyalty and improve customer retention levels.
• Increase revenue and profits.